10 Day Money Back Guarantee

River City Music  wants you to be fully satisfied with your purchase. RCM has a cash back return policy for instore returns 10 days from the date of sale.  Please read the terms below carefully to ensure that your item is returnable and  done correctly.

In store purchases may be returned within 10 days of purchase for a refund.  Gift Certificates cannot be redeemed for cash and all refunds will be returned in the format paid.  Cash returns over $100 will be issued a company check.  Purchases made by check will be refunded 15 days after to purchase to allow time to clear the bank. 

To return an item purchased online from www.rivercitymusic.us.com, you must notify RCM within 10 days from delivery of the merchandise to receive an RA#.
All returns must have an RA# (Return Authorization Number). To receive an RA#, Please call 636-239-9674 or click here to send an email.  Do not forget to mention your customer number and order number so that we can expedite your request.

All Returns must be received by River City Music within 10 days of the day you received the RA#.

All shipping costs are the responsibility of the customer and are non-refundable.

The following items cannot be returned: Sheet Music, Books, Reeds, Strings, Harmonicas, Microphones, Tubes,  Clothing, CD's, Videos, DVD's, and CLEARANCE or SALE items,  and Software.
Returned items must be in their original condition and packaging. Returned items not in their original condition will be charged a 25% restocking fee.

Special orders are non-returnable.  All deposits on special orders are non-refundable.

Cancelled layaways are subject to a 25% restocking fee.

When you ship your item, make sure that your RA# is printed clearly on the outside of the package.
Ship the item to:

River City Music
1105 Clock Tower Plaza
Washington, MO 63090

For answers to any questions about our return policy, please call 636-239-9674 or click here to send an email.  
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